SMART SCHOOLZ HUB REFUND POLICY

Smart Schoolz Hub is committed to providing schools with a reliable, useful and practical school management platform.

We understand that schools need clarity before committing their resources to a digital service. This Refund Policy explains when a School may request a refund, how refund requests are handled and the circumstances in which refunds may not apply.

This Refund Policy forms part of the Smart Schoolz Hub Terms of Service.

1. ABOUT OUR REFUND POLICY

Smart Schoolz Hub operates as a subscription-based Software-as-a-Service (SaaS) platform.

Because the Service provides ongoing access to a digital platform, school workspace, software features, storage, support and related infrastructure, subscription fees are generally non-refundable once a subscription period has commenced, except where a refund is required by applicable law or approved under the circumstances described in this Policy.

We aim to handle every refund request fairly and reasonably.

Nothing in this Policy is intended to remove or restrict any consumer right or legal remedy that cannot lawfully be excluded.

2. OUR 14-DAY FREE TRIAL

Eligible schools may receive a 14-day free trial of Smart Schoolz Hub.

The trial:

- Requires no payment;

- Is intended to allow the School to evaluate the platform;

- Allows the School to determine whether Smart Schoolz Hub meets its operational needs;

- May be subject to reasonable usage and eligibility conditions.

Because the trial does not require payment, there is no refund applicable to the free trial itself.

We strongly encourage Schools to use the trial period to:

- Explore the available features;

- Test their preferred workflows;

- Add appropriate users;

- Review dashboards and reports;

- Test relevant school processes;

- Ask questions of our support team; and

- Determine whether the platform is suitable before purchasing a subscription.

3. PAID SUBSCRIPTIONS

Once a School purchases a paid Smart Schoolz Hub subscription, access to the selected Service begins in accordance with the applicable subscription terms.

Subscription fees are generally non-refundable once the subscription period has commenced.

This is because the subscription provides the School with access to a functioning digital service and related infrastructure throughout the subscription period.

However, exceptions may apply as described below.

4. WHEN A REFUND MAY BE APPROVED

A refund may be considered where:

A. Duplicate Payment

The School accidentally makes the same payment more than once for the same subscription or transaction.

Where the duplicate payment is verified, the additional payment may be refunded.

B. Payment Made in Error

Where a payment is demonstrably made in error and the School contacts Smart Schoolz Hub promptly, we may review the circumstances and determine whether a refund is appropriate.

Approval is not automatic and may depend on whether the subscription has already been activated or materially used.

C. Service Not Delivered

If a School has successfully paid for a subscription but Smart Schoolz Hub fails to provide the purchased Service within a reasonable period, the School should contact us immediately.

We will investigate the issue and may, depending on the circumstances:

- Restore access;

- Extend the subscription period;

- Correct the service failure; or

- Provide an appropriate refund or partial refund.

D. Significant Service Failure

If Smart Schoolz Hub experiences a significant and sustained service failure that materially prevents a School from using the core Service it has paid for, the School may contact us for review.

Depending on the circumstances, we may provide:

- Service restoration;

- Additional subscription time;

- A service credit;

- A partial refund; or

- Another reasonable remedy.

The appropriate remedy will depend on the nature, duration and impact of the service failure.

E. Unauthorized Transaction

If a School believes that a payment was made without proper authorization, it should contact us immediately.

We may request payment records or other information necessary to investigate the transaction.

Where an unauthorized payment is confirmed, we will take appropriate steps in accordance with applicable law, our payment-provider procedures and the circumstances of the transaction.

5. CHANGE OF MIND

A School may decide after purchasing a subscription that Smart Schoolz Hub is not the right solution for its particular needs.

A change of mind, failure to use the platform, or failure to fully implement the platform within the subscription period does not automatically qualify for a refund.

This is why we provide a free trial before requiring payment.

Schools are encouraged to use the trial period to evaluate the platform carefully.

6. INCOMPATIBILITY WITH INTERNAL SCHOOL PROCESSES

Smart Schoolz Hub provides a standardized digital platform designed for school management.

A School's internal processes, preferences or existing workflows may differ from the way the platform operates.

A refund will not normally be granted solely because:

- The School prefers another workflow;

- The School's staff are unwilling to use the platform;

- The School changes its internal processes;

- The School decides to use another software provider;

- The School does not use all available features; or

- The School expected a feature or workflow that was not included in the purchased Service.

Schools should evaluate the platform during the free trial and ask questions before subscribing.

7. REFUNDS ARISING FROM BILLING ERRORS

Where Smart Schoolz Hub identifies a billing error attributable to us, we will investigate and, where appropriate, correct the billing record and refund any verified excess amount.

The School may be asked to provide:

- Payment reference;

- Date of payment;

- Amount paid;

- School name;

- Registered account information; and

- Other information reasonably required to verify the transaction.

8. SUBSCRIPTION CANCELLATION

A School may choose not to renew its subscription.

Cancellation or non-renewal normally prevents the subscription from continuing into the next billing period.

Cancellation does not automatically create a right to a refund for the unused portion of an already-paid subscription period.

Where applicable, the School may continue to use the Service until the end of the paid subscription period, subject to the Terms of Service.

9. SUSPENSION OR TERMINATION FOR MISUSE

A refund will generally not be available where access is suspended or terminated because the School or its Authorized Users:

- Breached the Terms of Service;

- Attempted to access another School's information;

- Misused the platform;

- Engaged in unlawful activity;

- Compromised or attempted to compromise platform security;

- Shared access with unauthorized persons;

- Uploaded prohibited or unlawful content;

- Attempted to interfere with the Service; or

- Engaged in fraudulent activity.

This does not prevent any remedy that may be required by applicable law.

10. REFUND REQUEST PERIOD

Schools should submit refund requests as soon as they become aware of the issue giving rise to the request.

Unless a longer period is required by applicable law, we recommend that refund requests relating to a payment or service issue be submitted within 14 days of the relevant payment or incident.

Late requests may still be reviewed where there are reasonable circumstances for the delay.

11. HOW TO REQUEST A REFUND

To request a refund, contact:

Email: info@smartschoolzhub.com

The request should include:

- School name;

- Name of authorized contact person;

- Registered email address;

- Payment date;

- Amount paid;

- Payment/reference number;

- Reason for the refund request; and

- Any supporting information or evidence.

For security reasons, we may need to verify that the person requesting the refund is authorized to act on behalf of the School.

12. REFUND REVIEW PROCESS

When we receive a refund request, we may:

1. Confirm the School's account;

2. Verify the payment;

3. Review the subscription status;

4. Review relevant service records;

5. Determine whether the circumstances qualify under this Policy;

6. Consider applicable legal requirements; and

7. Communicate the decision to the School.

We aim to handle refund requests fairly and within a reasonable period.

Where additional information is required, the processing period may depend on how quickly the requested information is provided.

13. APPROVED REFUND METHOD

Where a refund is approved, we will normally attempt to return the funds through the original payment method.

Where the original payment method cannot reasonably be used, we may contact the School to agree on an appropriate alternative method.

The timing of the refund may also depend on the relevant bank, payment processor or financial institution.

Smart Schoolz Hub is not responsible for delays caused solely by a third-party payment provider or financial institution.

14. PARTIAL REFUNDS

Where circumstances justify a refund but the School has already received and used part of the Service, Smart Schoolz Hub may provide a reasonable partial refund or service credit rather than a full refund.

The amount may take into account:

- The subscription period already used;

- The extent of Service access received;

- The nature and duration of any service failure;

- The amount paid;

- Any applicable contractual terms; and

- Applicable legal requirements.

15. SERVICE CREDITS INSTEAD OF REFUNDS

In certain circumstances, Smart Schoolz Hub may offer a subscription extension or service credit instead of a monetary refund.

For example, where a temporary technical issue prevents access to the Service, extending the subscription period may provide a more appropriate remedy than returning money.

Where a monetary refund is legally required, this Policy will not be interpreted as preventing that remedy.

16. PAYMENT PROVIDER FEES

Where a refund is approved, Smart Schoolz Hub will seek to refund the amount properly refundable under this Policy.

Where a third-party payment provider has imposed non-recoverable transaction charges, the treatment of those charges may depend on the circumstances of the transaction and applicable law.

We will not use this provision to avoid a refund that is required by applicable law.

17. FREE TRIAL TO PAID SUBSCRIPTION

If a School moves from the free trial to a paid subscription, the School is responsible for reviewing the applicable pricing and subscription information before making payment.

The School should ensure that:

- The selected plan is appropriate;

- The student range or applicable subscription category is correct;

- The billing information is accurate; and

- The authorized person has approval to make the purchase.

18. SCHOOL DATA AND REFUNDS

A refund does not transfer ownership of School Data to Smart Schoolz Hub.

The School continues to retain its rights in its School Data in accordance with the Terms of Service and applicable data-protection requirements.

If a subscription is terminated following a refund or cancellation, the School should make appropriate arrangements to export or retrieve required School Data where export functionality is available.

Data retention and deletion will be handled in accordance with the applicable Terms of Service, Privacy Policy, Data Protection documentation and legal requirements.

19. CONSUMER RIGHTS

This Refund Policy is intended to operate consistently with applicable Nigerian consumer-protection laws.

Nothing in this Policy is intended to exclude, restrict or waive a consumer right or legal remedy that cannot lawfully be excluded.

Where applicable law provides a right to repair, replacement, refund, service credit, compensation or another remedy, that legal right will apply notwithstanding this Policy.

The Federal Competition and Consumer Protection Commission has emphasized that service providers should maintain clear terms, communicate transparently and provide appropriate complaint and redress mechanisms.

20. COMPLAINTS AND ESCALATION

If a School is dissatisfied with a refund decision or believes that a service issue has not been properly addressed, it should first contact Smart Schoolz Hub at:

info@smartschoolzhub.com

We encourage Schools to provide sufficient information and supporting documents so that complaints can be investigated efficiently.

Where appropriate, unresolved consumer complaints may also be pursued through applicable regulatory or legal channels.

21. FRAUDULENT REFUND REQUESTS

Smart Schoolz Hub reserves the right to investigate refund requests that appear fraudulent, deceptive or abusive.

This may include situations where a person:

- Falsifies payment information;

- Makes knowingly false claims;

- Attempts to obtain multiple refunds for the same transaction;

- Uses unauthorized payment methods; or

- Attempts to manipulate the refund process.

Fraudulent activity may result in account suspension or termination and may be reported to appropriate authorities where required or permitted by law.

22. CHANGES TO THIS REFUND POLICY

Smart Schoolz Hub may update this Refund Policy from time to time to reflect changes in:

- The Service;

- Pricing;

- Payment methods;

- Applicable law;

- Regulatory requirements; or

- Business practices.

The updated version will be published on the Smart Schoolz Hub website with an updated effective date.

Material changes will be communicated where reasonably practicable.

23. CONTACT INFORMATION

For refund requests, billing questions or complaints:

Smart Schoolz Hub

Human Rejuvenation Resources (HRR)

Website: smartschoolzhub.com

Email: info@smartschoolzhub.com

OUR COMMITMENT

We believe that a good SaaS relationship should be built on clarity, fairness and trust. Our goal is not simply to process payments. Our goal is to provide schools with a platform that delivers genuine operational value.

If something goes wrong, contact us.

We will review the situation fairly and work toward a reasonable resolution consistent with our Terms of Service, this Refund Policy and applicable law.

SMART SCHOOLZ HUB

The School Operating System for Nigerian Schools